Customer Service & Reservations Agent

  • Job Reference: Kn1664
  • Date Posted: 31 October 2018
  • Recruiter: Strong Recruitment
  • Website:
  • Location: London
  • Salary: £19,000 to £20,000
  • Sector: Tour Operators/Wholesale, Tourism Board
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Award winning tourism and travel company seeks a Customer Service & Reservations Agent to help clients through the booking service and to answer any questions they may have. The company offer great training and genuine career opportunities – you should love talking to people on the phone, have good admin skills and some experience working in reservations. 

A varied and busy role which include : 

  • Offering customer service and reservations  assistance to tourists and visitors to London who need help booking theatres, attractions, restaurants and visitor experiences

  • Developing product knowledge which will involve going to theatres, attractions and restaurants as well as attending training days and keeping up to date on all products the company sells

  • Give department heads any feedback which may improve sales or customer experiences

  • Helping clients make amendments to bookings, cancelling with suppliers, reconfirming prices or transport and travel details

  • Able to handle any complaints the departments receive

  • Researching and maximise sales conversions

  • Working daily with a range of suppliers on the phone and email 

As Customer Service & Reservations Agent you should have : 

  • Fluency in English – a 2nd language useful

  • Proven administration and reservations experience

  • An interest in tourism

  • Enjoy being offered tickets to the theatre and to attend fam. trips to develop product knowledge

  • Attention to detail

  • Proven ability to work as part of a team

  • Want to learn and progress and develop a career

  • Have a sense of humour and take pride in your work

  • Lived in London for at least a year and visited some attractions 

The Company have a low turnover of staff and in the 18 years we have recruited for them have offered many of our candidates genuine career opportunities, great training and a company people are proud to be working for. They have won many awards by the tourism and travel industry and are a high profile company with a great reputation.

The company also offers a bonus scheme with a monthly bonus £120. 

If you would like further information on this Customer Service & Reservations Agent role please send your CV in confidence and we will respond within 24 hours – we will contact successful candidates for a phone interview then arrange to meet to discuss the role and your future career desires in person. Since 2001 we have helped many people find a great career so we hope we can help you.