Group Reservation Executive

  • Job Reference: Kn1649a
  • Date Posted: 10 September 2018
  • Recruiter: Strong Recruitment
  • Website: http://www.strongrecruitment.co.uk
  • Location: London
  • Salary: £20,000 to £21,000
  • Sector: Tour Operators/Wholesale, Tourism Board
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Award winning London based tourism supplier offers the national and international travel trade a range of products including theatre, restaurants, events, attractions and hotels. They hold the best reputation for service and offer great training to their Reservations team and genuine career opportunities.

We are currently searching for a Group Reservation Executive. We believe if you have a great attitude then they can train you to be one of their exceptional team players.

Duties and Responsibilities:

  • Be confident in handling and processing all group reservations requests from UK based and International travel trade clients including tour operators, online travel, wholesalers, DMC’s and special interest operators
  • Working daily with suppliers including theatres, restaurants, attractions, hotels and event venues
  • Using a reservation system, noting all special requests including payment deadlines, final number confirmation
  • Liaising daily with key clients, informing them of latest offers and updating them on product
  • Constantly learning new product including going to restaurant, attractions and restaurants to experience the product company offers
  • Speaking on the phone and dealing with emails
  • Offering excellent customer service and upselling when appropriate

Experience & skills required:

  • Be a team player
  • Be self-motivated and have excellent communication skills – a 2nd language useful
  • Be enthusiastic about the products and have a genuine love of London
  • Fluency in English
  • Be well spoken with excellent communication & writing skills
  • 1-2 years of working in reservations

What you get:

  • Full bespoke training and genuine career opportunities
  • social events
  • Frequent team building activities
  • Pension 

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Required)
  • Reservations: 1 year (Required)