Head of Ops & Destination Response

Job Description

ETOA (European Tourism Association) boast over 1000 members whose businesses include tourist boards, hotels, tour operators, attractions, online travel, DMC’s and other tourism service providers. ETOA aim to be the most influential driver for growth in European tourism and a trusted resource for policy makers and businesses. They want to improve the regulatory environment for European tourism; provide valuable services and expertise to their members & partners and design and deliver market-leading trade events and seminars on industry matters such as e-commerce, VAT, Guides, Transport issues. 

ETOA offers an unparalleled networking/contracting platform for tourism professionals organising B2B events.  

ETOA have created a new role which will develop close working relationships with their online and tour operator members  to look at issues that face their operational departments and help communications between local and central government, address communications between ETOA and members on ongoing and new issues such as tour guides, coach safety, visa issues, and any operational issues that ETOA can represent the industry at senior level.  

As Head of Ops and Destination Response your role will often involve last minute travel to Europe, and interaction with destinations and local policy makers. Your experience should include or you must be able to demonstrate an understanding of ; 

  • Being able to prepare reports and write creative articles for media and external communications

  • Develop and manage information about destinations and attractions throughout Europe

  • Being up to date on industry concerns within the European group tourism sector

  • Respond quickly to operational issues that are relevant to membership

  • Attend and participate in third party meetings and events as appropriate

  • Support and deliver in house training e.g. challenges facing tour operators 

You should have a wide knowledge of European destinations and suppliers, ideally with some tour leader or tour management experience. This will be a varied and interesting role, you need to be a self starter and motivated and have a genuine interest in tourism within Europe. 

The Association has nearly doubled in size within 5 years with ambitious future growth plans. It’s a face paced working environment with a happy and motivated team and the company offers genuine training support and career growth opportunities. Modern offices based in Central London the company offer a competitive salary, bonus, pension, healthcare and flexible working hours - there will be the need for flexibility as you could travel at short notice. 

We have recruited for ETOA for 18 years and have watched many people enjoy a long and happy career here – please send us your CV in confidence and we will arrange to meet successful candidates within 2  working days and will help you with lots of information to ensure this is the right career move for you.