MICE Officer

Job Description

Purpose of the role

The challenging role inside the expanding MICE team in Siem Reap is to work towards offering an outstanding customer service including information, quotation, operation and administrative matters in regards to MICE related RFP’s. This function will be handling often complex quotations and ensuring that these are confirmed with all suppliers efficiently and with great accuracy.

 

Overall responsibilities

  • Assisting and supporting the MICE Manager and other colleagues with preparing quotations, itineraries and reservations
  • Negotiation of MICE services in line with the requirements from the customer
  • Appropriate follow-up practices, including upselling of additional services
  • All accounting procedures for confirmed files: this include managing account payable and account receivable for confirmed files with the accounting department
  • Research and development of new products, venues and MICE related services
  • Foster good relationship to hotels/suppliers
  • Updating backend information of venues, suppliers, accommodation and other services, related for the MICE industry
  • Preparation of pre-event inspection trips for project managers. Travel may be required
  • Work closely with colleagues from other departments and offices within the Asian Trails Cambodia head office
  • Other tasks as assigned by the head of the department

 

 

Qualifications, skills and requirements

  • Bachelor Degree in the hospitality and tourism industry
  • Minimum 1 year experience in a travel & tourism company – experience in a similar position is a prerequisite
  • Excellent command of English – both verbally and in writing – is essential. Excellent knowledge of French is a strong asset.
  • Knowledge of Cambodia and its destinations is a must
  • Able to delegate, cooperate and coordinate with all concerned persons and institutions within the travel industry. We’re looking for candidates that thrive in a team
  • Experience with DMC software is an advantage
  • Excellent command of Microsoft Office applications (Excel, Word, PowerPoint, Outlook) and excellent computing skills
  • The ideal candidate must be detailed-orientated, service-minded, experience in negotiations and have a drive to deliver exceeding expectations
  • Able to work under pressure, meet tight deadlines and work flexible hours during peak season. A "Can Do" attitude and positive thinking that includes creative thinking is an asset
  • This position is only open for Khmer nationals