Supervisor Latin Department

Job Description

Purpose of the role


The role of Supervisor Spanish, Portuguese and Latin American Department is crucial to ensure the functioning of the department within the company and within all shareholders. In this role you will be supervise the complete reservation process for the tour administrators, starting from receiving requests from travel agents abroad, prepare offers and quotations, timely follow-up and booking of all services with our branch offices, hotels and suppliers in Thailand. You are also responsible that the tour administrators issue timely vouchers to hotels and other suppliers as well as the invoicing process and payment collection. You will ensure that the team members are motivated and delivering performances and report any wrongdoing which is not in line with the company regulations.

Overall Responsibilities


  • Train, motivate and supervise the tour administrators
  • Ensure the proper booking handling for tour administrators in terms of accuracy and replying times, aligned with the company’s SOP’s
  • Evaluate employee performance and identify hiring and training needs
  • Follow-up on sent over quotations and outstanding payments.
  • Ensure a smooth relationship within the department and all other the departments
  • Monitor operating costs, budgets and resources
  • Proactively suggest implementation and improvement strategies on all levels within the department
  • General administration tasks
  • Report to Asian Trails Thailand’s Latin Manager


  • Bachelor’s Degree in Tourism
  • Excellent command of English (Spanish or Portuguese an advantage)
  • Minimum 3-5 years’ experience in a travel & tourism company, preferably in the Spanish, Portuguese and Latin American markets
  • Specific destination knowledge in Thailand and/or South East Asia is essential
  • Experience with FIT, SIC and GIT / Group Series bookings of advantage
  • Experience with DMC software is an advantage
  • Good command of Microsoft Office applications
  • Able to work under pressure, meet tight deadlines and work flexible hours during peak season. A "Can Do" attitude and positive thinking that includes creative thinking is an asset
  • This position is only open for Thai nationals